Good customer service is the most important thing for any business. You can offer promotions and sales to bring in new customers, however, unless you get some or all of those customers to come back, your business will not be profitable for too long. It is all about bringing those people back and when you send them home happy, they might pass positive feedback to other people, who then might try the service or product themselves. In this article, you will be able to read about six rules that you need to implement to have good customer service. Let’s take a look:
1. Always Answer the Phone
The first and golden rule is that your phone needs to be answered. You can get the calls forwarded or get an answering service. Hire additional staff members if you need to, but, make sure that someone picks up the phone when customers call you business. For example, the Amazon customer support team implemented various ways to make it easy for customers to contact them, you can check it out on this link: https://www.800-number.info/amazon-phone-number/.
2. Do not Make Promises Unless You Can Keep Them
This might as well be one of the most important rules in this list. If you promise something to a customer, make sure that you keep that promise. Reliability is the key to creating a good relationship with your consumers, and customer support is no exception. If you promise that their furniture will be delivered on Monday, make sure that it is. Otherwise, do not make the promise. Think carefully before you promise anything since broken promises can annoy customers more than you think.
3. Listen to Your Customers
Is there anything more annoying than telling someone what your problem is and then finding out that that person did not pay attention to you? There is not. If you really want to provide good customer support, let your customers talk and show them that you are actually listening by responding properly.
4. Deal With the Complaints
No one likes to hear complaints, however, if you deal with a complaint successfully, you might be able to please this person by your solution, hence, you will be able to benefit from good customer service. If dealt with properly, complaints can become great opportunities. They will allow you to discover problems and then you can work to correct them, so you will be able to improve the customer experience and service.
5. Train your Staff
If you have a staff, train them to always be knowledgeable, helpful, and respectful. You can do it by yourself or hire an expert to do so. Talk to the staff about what good customer service is, as well as what is not. And most importantly, give the staff enough information to make small customer-pleasing decisions so that the customer never has to say “I do not know, I will have to come back later”.
6. Throw in Something Extra
Whether it is a coupon, additional information about a service or product, or a simple smile, people love to get more than they thought they would be getting. And do not think that it has to be something large to be effective, for example, if you attach a discount coupon of every package that you send, you will ensure that the customers return, as well feel appreciated. Think about your service or product and find something extra that your company can offer to your customers.
As you can see, these six rules will make your customers feel appreciated, happy, and they will likely return for more. Hence, if you still did not implement these rules into your company, do not waste any more time and start planning your customer support strategy.